1. Data Controller
1.1 The controller of the information and data collected through this website is Gomitolo S.r.l.s., with registered office at Via Cosimo del Fante 4, 20122, Milan (Italy), registered with the Companies’ Register of Milan with no. 11055830969, VAT no. 11055830969.
2. Data collection and processing
We collect your personal data when you browse our website or use any of the services offered, including for example, placing an order, signing up for our marketing and newsletter services or contacting our customer care and after-sale services. Your data are processed mainly through electronic and computer systems.
2.1 Web browsing data
2.1.1 Computer systems operating our website may collect some of your personal data that are implicitly communicated though the use of internet communication protocols; these include, for example, IP address, domain name, uniform resource identifier (URI), date and time of the visit, browser type, etc.). These data are not collected by our website for the purpose of your identification but may lead to your identification if combined with information held by a third party. We use this data only to obtain statistics information on the use of our website on an anonymous basis and to ensure that our website is interacting properly with the users’ systems for the purpose of providing our customers with the best possible experience. The data collected is deleted immediately after processing but could be used to ascertain responsibility in the event of commission of a crime.
2.2 Data provided by the user
2.2.1 Personal data may be voluntarily provided by users when placing an order to purchase an item or requesting any other service provided by our website. These data may include, for example, your first name, surname, gender, nationality, e-mail address, and phone number.
2.2.2 We collect your personal data to fulfil your purchase orders and to provide you with any other service you may request from our website, to submit you surveys and feedback requests in relation to our products and services, to use your purchase and navigation history of our website to improve the products and the services that we offer and the overall customer and user experience, to prevent and prosecute fraudulent activities for our legitimate interests, to send you marketing messages and updates, provided that processing of data for marketing and profiling purposes is subject to your prior consent that can, in any case, be revoked.
2.2.3 Any information marked with an asterisk (*) is essential and required to enable us to provide you with any of the services that you have requested. If you refuse to communicate any information marked as essential, please be aware that we will not be able to deliver some or all of the requested services.
2.2.4 If you disclose to us information about third parties, you must do so in accordance with the applicable provisions of law and regulations. We will not be responsible for any unauthorized disclosure and you will become the autonomous data controller, assuming all legal obligations and responsibilities, including to obtain any required consent before carrying out any disclosure.
2.3 Third party data processors
2.3.1 We may make your personal data available to third parties with whom we cooperate only for the purpose of providing you with any requested service (for example, to carry out payment of an item you would like to purchase from our website or to deliver any purchased item to your selected address). Except for this case, we do not communicate your personal data to third parties without your prior express consent.
2.3.2 The list of our third party partners selected with care for reliability and competence currently comprises of:
AdRoll, Gruppo Sinergia Srl, E-motion, ShippyPro, Fedex, DHL, TNT, and SDA with reference to the processing of data necessary to provide shipping, delivering and returning of products;
Shopify Payments and PayPal with reference to the processing of data necessary for the provision of payment services;
Shopify with reference to the processing of data relating to the management orders and users’ registered accounts.
3. Users’ rights
3.1 You have the right at any time to enforce your privacy rights, for example, by accessing your personal data, verify their content, origin and accuracy, ask for any rectification, update, amendment or deletion and object to the processing of the data for any legitimate purposes.
3.2 Without prejudice to the above, we reserve the right to delete any registered account and related data if we discover that it contains illegal contents that may damage our image and reputation and those of any other third party, or that is otherwise offensive or promoting illegal or defamatory activities, pornography, violence and any kind of discrimination.
4.2 There are different types of cookies. Some are necessary to navigate on the site, others have a different purpose such as ensuring security, performing system administration tasks and statistics analysis or offering a personalized experience on the website. Below you will find a list of the cookies used by our website:
4.2.1 Website Functionality Cookies
These cookies enable you to browse the website and use our features such as the shopping baskets
4.2.2 Website Analytics Cookies
We use these cookies to measure and analyse how our customers use the website. This allows us to continuously improve our website and your shopping experience.
4.2.3 Customer Preference Cookies
When browsing or shopping online, our website will remember your preferences (for example your username, language or location). This makes your browsing experience simpler, easier and more personal.
4.2.4 Targeting Cookies or Advertising Cookies
These cookies are used to deliver adverts relevant to you. In addition, they limit the number of times you see an advertisement as well as helping us measure the effectiveness of our advertising campaigns.
4.2.5 Third-Party Service Provider Cookies
We may work with third party companies whom we authorize to place third-party cookies, web beacons, or similar technologies for storing information on the website. These service providers help us to provide you with a better, faster, and safer experience. These service providers may use these technologies in the ways described above and in addition may help us and you to avoid fraud.
4.3 Our website uses social media platforms to deliver marketing messages that you have agreed to receive from them. In particular, we use Facebook and Instagram. If you do not want to receive marketing messages from these platforms, please visit your Facebook and Instagram privacy settings.
4.4 Your internet browser allows to delete cookies after each session by consulting their help and support area. However, disabling cookies may limit the functionality of our website or the ability to use the website in total or in part and benefit in full from the features and services offered on our website.
6. Changes and updates
7. Applicable Law