Shipping & Delivery
We ship worldwide from Italy.
The orders are processed from Monday to Friday from 9:00am to 5:30pm (CET).
Orders placed before 12pm (CET) will be processed on the same day.
Orders placed on Saturday, Sunday or on any other bank holiday in Italy will be processed on the next business day.
Shipping cost depends on the destination country and can be calculated by choosing the country after a product has been added to the cart.
For Italy, the estimated delivery time is 1-3 business days.
Our international shipping partners deliver in 2-4 business days although delivery outside major cities may take slightly longer.
For Italy, we ship primarily through DHL and their estimated delivery time is 1-3 business days.
Our international shipping partners are FedEx and DHL and the estimated delivery time is 2-4 business days although delivery outside major cities may take slightly longer.
For any order to be delivered outside the European Union, the customer may be subject to custom duties, sale taxes and other related costs, payable once the parcel reaches its destination. Any such additional cost shall be borne by the customer. We cannot predict the amount of such costs as we do not hold any control over them. For information on customs policies of foreign countries, we invite the user to contact the local customs office.
Returns & Exchanges
1.1 If for any reason you are unhappy with any of our products or their size, you can either return them to us and receive a refund or exchange them based on stock availability, all within thirty (30) days of receipt of the product. The process is easy for all orders. In case of exchanges, we will cover the cost of shipping the new item back to you however you will be liable for shipping the old item back to us and for the payment of custom duties, if based outside the European Union.
1.2 If you need to make a return or an exchange or if you have any question on our Return & Exchange Policy, please send an email to firstname.lastname@example.org. We will organise the pick-up directly from your selected address.
1.3 Once we receive the returned item, we will credit the payment back to you using your original payment method or ship to you the new item you have selected.
2. Item condition
Products must be returned in an unused, re-sellable condition, and with all garment tags still attached. Returned or exchanged items that are damaged, soiled or altered will not be accepted and will be sent back to the customer.
3. Faulty goods
3.1 Products will be deemed to be faulty if they are received damaged by the customer. Any products that are damaged as a result of wear and tear are not considered to be faulty. Where appropriate we will offer to repair any faulty items. If we cannot fulfil this replacement, you will receive a refund for the item or a suitable replacement.
3. Receiving a refund
3.1 In case of any returned item, your refund can only be credited through the original payment method. We will process the refund within 3 business days after the item is received by us.
3.2 If you are based outside the European Union, any customs duties, sales taxes and related costs will not be refunded by us.
We accept the following payment methods:
a) PayPal. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to The Fleece Milano;
b) Credit cards. We accept Visa, Mastercard, American Express, Maestro, Apple Pay and Amazon Pay;
c) Pay in 3 installments with Klarna
Pay in 3 installments
How do I Pay in 3 instalments?
With Pay in 3, you can pay for something you buy by dividing the cost into three equal instalments.
At checkout, you’ll see an option to ‘Pay Later in 3 interest-free instalments’. When you choose this option, just enter your card details to complete your purchase.
There won’t be any interest, fees or charges for using a debit or credit card. Although your bank might charge you interest or other fees on top.
Which cards does Klarna accept?
Klarna accepts most cards except prepaid cards. We may also not accept a card that’s due to expire in the near future. We’ll let you know at checkout if your card hasn’t been accepted.
When will Klarna take my payments?
At the point of purchase we’ll freeze the first of your three instalments on your card. This means you won’t be able to spend this money on anything else. Once we've received confirmation that your items have been shipped, the first of your three payments will be taken from your card automatically using the freezed amount. You’ll be able to see this on your card statement. If your items are not shipped, we’ll unfreeze your money and you’ll be able to spend it again. This may take a few days depending on which bank you’re with.
The second payment will be taken 30 days after the first payment, and the last one 60 days after the first payment.
The dates these payments are due will be sent to you by email, and you’ll be able to check them in our app.
Sometimes the shop (instore or online merchant) doesn’t charge you for your whole order all at once. They might do this if they ship your items at different times. If this happens, we’ll make a new Pay in 3 plan for each part order they make. Each of these order parts will have its own due date, depending on when the shop confirms that part of your order.
If something goes wrong
What happens if my card is cancelled, or my card details change?
If your card is cancelled, you’ll still have to pay us any money you owe as soon as we ask you to.
If your card details change between your purchase and your final payment, you must tell us your new details. You can do this online. If you don’t give us this information, we might ask the bank for your details.
What happens if I cancel my purchase?
If you cancel your purchase, we’ll cancel any outstanding payments and pay back any amounts we’ve already taken from your card. We’ll do our best to pay you back as soon as we can.
If you want to return part of your order, we’ll take the amount from your outstanding balance. It won’t count as a payment, so you’ll need to continue making your payments on the dates they’re due until your balance is paid in full.
How and when will I receive my refund?
Refunds for Pay in 3 are processed in different ways. It depends on the status of your payment schedule, how much you’ve paid and if the merchant has processed a full or partial refund.
If you’re due a full refund , we’ll cancel any remaining payments and refund anything you’ve already paid to the card you used to make the payment.
If you’re due a partial refund that’s more than the remaining balance on your order, we’ll deduct the amount from the outstanding balance first. We'll then refund the difference to the card you used to pay off the purchase.
If the partial refund is less than the remaining balance on your order, we’ll deduct the amount from the outstanding balance. We’ll then spread the remaining balance evenly over the remaining payments.
What happens if you can’t take an instalment because I don’t have enough money on my card?
If we can’t take the first instalment from your card, we’ll let you know, and try up to two times again to take the money. We’ll let you know when we’re going to try again, so you’ll have plenty of time to put some money onto your card to make the payment.
If we can’t take the money from you after two attempts, we’ll roll the missed payment over to the second instalment. If we can’t take the second instalment, we’ll give you a few days to update your card details or make sure there’s enough money on your card.
If we still can’t take payment after two more attempts, we’ll roll over the payment to the next and final instalment. If we still can’t take the payment, we’ll try again twice. If we’re still not successful, we might ask you to pay the outstanding amount directly or use a debt collection agency to collect the money for us.
Klarna will always get in touch with you before charging your card. We will also contact you if we roll over a payment to the next due date or if we have to use a debt collection agency.
Not paying your instalments on time might also mean you can’t use Klarna in the future.
Will using Klarna affect my credit score?
No. We might carry out a limited credit search on you at a credit reference agency. This is a ‘soft credit check’, and won’t affect your credit score, or your chances of using credit in the future. You’ll be able to see it on your credit file, but no one else will.
How does Klarna store my card details and my personal data?
We store your card details on our systems when you shop with us. We’ll use these details to approve future payments. Unless you opt out, we may also use this information to fill out your card details for your convenience when you buy things in the future.
You can manage your cards online. If Klarna gets updated card details from your bank, we might also store this information on our system.
We use your personal data to identify you and to carry out customer analysis, credit assessments, marketing and business development. We might also share your data with some partners (such as credit reference bureaus), which might be based outside of the UK.
Please see our Privacy Notice here for more information about your rights, how you can get in touch with us, or to complain. By using Klarna’s services you confirm that you’ve read this notice.
How do I make a complaint?
You can make a complaint through our customer service webpage using our live chat feature, or by calling us on (+44) 0808 189 3333. We try to handle all complaints as quickly and smoothly as possible.
If you’re not happy with our response, you can contact Klarna’s Complaints Adjudicator. Use the form provided alongside your final response.
You can find our full complaints information here.
Transfer of rights
This is a credit agreement between you and us. You can’t transfer your rights or obligations to anyone else unless you get our permission first.
We can transfer these terms, or any rights and obligations you have under them, at any time. We don’t need to ask for your consent to do this, unless transferring would harm your rights and responsibilities. This means we have the right to transfer the credit agreement to another provider without asking you.
Klarna Bank AB UK Branch is a branch of Klarna Bank AB which is authorised and regulated by the Swedish Financial Services Authority. Klarna is authorised by the Prudential Regulation Authority. It is regulated by the Financial Conduct Authority and by the Prudential Regulation Authority. Klarna Bank AB UK Branch’s number is BR020956 and its address is 125 Kingsway, Holborn, London, WC2B 6NH, United Kingdom, with FCA reference number 536065. Klarna Bank AB’s headquarters are at Sveavägen 46, 111 34, Stockholm, Sweden, registered in the Swedish Commercial Register under registration number 556737-0431.
For further information about Klarna, go to: https://www.klarna.com/uk/
The best way to wash your Sartorial Polo Shirts is either using cold or slightly warm water or going for dry cleaning, always inside out.
If you prefer to use the washing machine, then go for a delicate program with controlled temperature and light rinse.
If you hand-wash the polo shirt, just add to the water some soap or detergent for delicate fabrics and gently rub and wipe the polo. Then rinse the garment with fresh and clean water.
Do not twist or wring the polo shirt excessively but, once much of the water is gone, gently place them open on a towel and let them air dry. Do not hang them and do not expose them to direct sunlight.
Ironing shall be done at a temperature which is adequate for cotton fabrics (maximum 200°C).
Remember to always place a layer of fabric between the iron and the polo to avoid a "glossy effect", which can be hard to remove.